Shipping Policy

Shipping & Delivery

We're committed to getting your order to you as quickly and reliably as possible. Here's everything you need to know about how we ship, how long it takes, and what to do if something goes wrong.

Order Processing

All orders are processed within 24 to 48 business hours after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. During peak seasons or promotional events, processing may take slightly longer — we appreciate your patience during these busy times.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number. If you do not receive this email within a few days, please check your spam folder or contact our customer support team for assistance.

Domestic Shipping

We offer standard and expedited shipping options to most domestic addresses. Standard delivery typically takes 3 to 7 business days from the date of shipment, while expedited delivery usually arrives within 1 to 3 business days. Actual delivery times may vary depending on your location, weather conditions, and carrier performance.

Shipping costs are calculated at checkout based on the weight of your order and your delivery address. Free standard shipping is available on orders above a minimum spend — the exact threshold is shown during the checkout process.

International Shipping

We ship to most countries worldwide. International delivery typically takes 7 to 21 business days from the date of shipment, depending on the destination country and customs processing. Some remote locations may take longer.

International shipping rates are calculated at checkout based on the destination country and package weight. Please note that delivery times are estimates and not guaranteed, as international shipments may be subject to delays beyond our control.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or additional fees that may be levied by their country of residence. These charges are not included in the product price or shipping cost and are collected by the shipping carrier or local customs office upon delivery.

We recommend checking with your local customs office for more information about potential duties and taxes before placing an order. We are unable to predict or control these charges, and we cannot be held responsible for any delays caused by customs processing.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through our shipping partner's website. If your tracking number does not update within a few business days, please allow additional time for the carrier to scan and process your package.

If your order shows as delivered but you have not received it, please check with neighbors, building management, or your local post office first. If the package is still not found, contact us within 7 days of the marked delivery date and we will work with the carrier to locate it or arrange a resolution.

Lost or Damaged Packages

While rare, packages can occasionally be lost or damaged during transit. If your order arrives damaged, please keep all packaging materials and take photos of the damage, then contact our customer support team within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.

If your package is significantly delayed beyond the estimated delivery window, please contact us and we will investigate with the shipping carrier. We stand behind every order and will work to make it right.

Changes to Your Order

If you need to change your shipping address or cancel your order, please contact us as soon as possible. We can make changes free of charge before your order has been processed for shipment. Once an order has shipped, we may not be able to modify the delivery address or intercept the package.

Contact Us

If you have any questions about shipping, delivery times, or the status of your order, our customer support team is here to help. You can reach us through the contact page on this website, and we typically respond within one business day.

Thank you for shopping with us — we appreciate your trust and look forward to delivering your order soon.